At Helixiora, we know that in order to be successful with data, a solid technological foundation is key: a resilient, scalable, performant, secure and cost-effective infrastructure with smooth-running operations to match. To get there, we know that proactive measures are better than continuously putting out fires.
Getting your Data Fundamentals right
That’s why we designed our Data Fundamentals Support services: these are aimed to help you get the fundamental data building blocks in shape. Our goal is to help you reduce the chance of outages substantially before they happen, and minimise the business impact if they do, so that inevitable technical failures do not turn into emergencies.
With the help of our engineering experts, you don’t need a hard-to-find, expensive full-time expert on staff. We make the right expertise accessible and available to you without breaking the bank: you can rely on our experts to help you at any time for a fixed, low cost.
People, Process, Technology
We have years of experience with developing, deploying and running infrastructure applications and databases in production across on-prem and cloud in DevOps and platform engineering teams. What we learned? Technology does not operate in a vacuum. We take a more holistic approach by looking at the entirety of your operations; the collection of infrastructure, applications, data, processes, people, teams and organisational culture. We offer help with periodic health checks, architecture, design and best practices, lifecycle management, technical problem analysis and resolution, as well as operational process optimisation to improve reliability and performance across the gamut of people, process and technology.
Areas of Expertise
We offer four distinct Data Fundamentals Support services, each aligned with a set of core technologies:
Linux
Linux systems management across on-prem and AWS EC2, including associated technologies for configuration management and infrastructure-as-code
MySQL
MySQL in on-prem and cloud deployments, including replication and high availability, load balancing, performance tuning, database healthcare and maintenance
PostgreSQL
PostgreSQL in on-prem and cloud deployments, including replication and high availability, load balancing, performance tuning, database healthcare and maintenance
AWS
Architectural and implementation guidance for AWS' Aurora and RDS data services, including landing zones and vending machines, role-based access control optimisation
Pricing
Our Data Fundamentals Support services can be purchased individually, or as a bundle depending on your technology stack requirements.
Budget
Choose one from MySQL, PostgreSQL, Linux or AWS
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Web-based customer support portal
Up to five contacts can log in to file support requests in the ticketing system
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Weekday 9:00 - 17:00 Service Window
Monday - Friday, in your time zone
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Next Business Day response time
We aim to respond as soon as posslble
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Unlimited ticket volume
A fair-use policy applies
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Annual up-front billing
Total cost € 39.588 ex. VAT. Discounts available for 2- or 3-year contracts
Advanced
Choose two from MySQL, PostgreSQL, Linux or AWS
-
Web-based customer support portal
Up to five contacts can log in to file support requests in the ticketing system
-
Weekday 9:00 - 17:00 Service Window
Monday - Friday, in your time zone
-
Next Business Day response time
We aim to respond as soon as posslble
-
Unlimited ticket volume
A fair-use policy applies
-
Annual up-front billing
Total cost € 69.588 ex. VAT. Discounts available for 2- or 3-year contracts
Premium
All Data Fundamentals Support services (MySQL, PostgreSQL, Linux, AWS)
-
Web-based customer support portal
Up to five contacts can log in to file support requests in the ticketing system
-
Weekday 9:00 - 17:00 Service Window
Monday - Friday, in your time zone
-
Next Business Day response time
We aim to respond as soon as posslble
-
Unlimited ticket volume
A fair-use policy applies
-
Annual up-front billing
Total cost € 99.588 ex. VAT. Discounts available for 2- or 3-year contracts
What we Do
The Data Fundamentals Support offerings are aimed at making our knowledge and expertise accessible to all, even those organisations that don’t have the budgets to have a full-time expert on staff.
Pro-active Health Check at onboarding
All subscriptions include a two-day pro-active intake and health check, performed remotely, to get to know your infrastructure, weed out immediate issues and deliver value from the get-go. This health check delivers actionable results that immediately improves your data infrastructure.
Architecture and Design
Our experts are available for architecture and design reviews, helping you make the right decisions to optimise your infrastructure for scalability, security, performance and reliability as new projects and changing business requirements put systems under pressure.
Technical problem analysis and resolution
As technical debt builds up, we’re here to help you reduce errors, resolve production outages, performance problems and troubleshoot software defects so that you can focus on your business.
Lifecycle Management
We help you with lifecycle management best practices to stay current with security patches, preventing technical debt and out-of-support incompatibility issues.
Business Continuity
We’ll assist you with data protection strategies, tooling and policies to optimise for business continuity with advice for backup, (disaster) recovery, ransomware protection and related security issues.
Operational Process Optimisation
Technology is not the only thing we can help improve. We can also help you do organisational analysis and improvements, evaluate team structures and consult on improving operational efficiency.
How we Work
To engage with us through these services, we utilize a ticketing system. Simply ask your question by submitting a support request, provide additional information and context through documentation, logs and monitoring information, and we’ll reply promptly. We give you hands-on, technical advice, including code snippets and practical examples. We help you make the right decisions, document design decisions, do (technical) reviews.
Through instant messaging and video conferencing where needed, we can help you understand the problem set, so that you can tackle issues independently in the future, without relying on us